When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with Outlook. A Selective Startup or “clean boot” process can help you identify problems that are caused by application conflicts.
If you use the Selective Startup option in System Configuration, you can turn services and startup programs on or off individually to check whether the problem occurs the next time that you start your computer. In System Configuration, if you select a check box, the related service or startup program runs when you restart the computer. If the check box is cleared, the service or startup program does not run when you restart the computer.
Follow this procedure to use the process of elimination to identify the problem in Windows 10, Windows 8, Windows 7, or Windows Vista.
Note If you are using Windows XP, see the following Knowledge Base article:
How to perform a Selective startup
- In Control Panel, click System and Security, click Administrative Tools, and then double-click System Configuration.Note If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
- Click the General tab, click Selective startup, and then clear the Load system services and the Load startup items check boxes.
- Select the Load system services check box, click OK, and then click Restart.
- If the problem reoccurs after you restart the computer, do one or both of the following tasks, as necessary.
To determine which system service is causing the problem
- In System Configuration, click the Services tab, click Disable all, select the check box for the first service that is listed, and then restart the computer.Note If the problem doesn’t reoccur, then you can eliminate the first service as the cause of the problem.
- With the first service selected, select the second service check box, and then restart the computer.
- Repeat this process until you reproduce the problem.Note If you can’t reproduce the problem, you can eliminate system services as the cause of the problem.
To determine which startup item is causing the problem
- In System Configuration, click the General tab, and then select the Load startup items check box.
- Click the Startup tab, click Disable all, select the check box for the first startup item that is listed, and then restart the computer.Note If the problem doesn’t reoccur, you can eliminate the first startup item as the cause of the problem.
- While the first startup item is selected, select the second startup item check box, and then restart the computer. Repeat this process until you reproduce the problem.